Planning for the Unpredictable
Human Factors in Safety Management and Emergency Response
06 October 2010
A Conference presented by
the Human Factors Committee
of the Royal Aeronautical Society
4 Hamilton Place, London W1
6th October 2010
Synopsis
The conference examined the way incidents and emergencies develop and how various agencies and sectors plan for and respond to them, from airborne first alarm to airport ERP and emergency responders, to post-incident support. A particular focus is the unpredictability of human error and the difficulty of realistically assessing and planning for these as part of SMS and ERP development and implementation.
The conference features leading international expert Capt. Dan Maurino (ICAO ret’d) and authoritative guidance from CAA, NATS, BAA and other agencies, as well as practical examples including the anatomy of the 2005 Helios crash. There will be a panel discussion and Q&A chaired by Prof. Jim Reason to answer any questions about SMS implementation and Emergency Response.
The conference was expected to be valuable for anyone involved in incident and emergency response both in-flight and after landing, particularly CRM I/Es and HF staff, SMS managers, emergency planners, airside emergency services, pastoral support staff, cabin crew and flight deck. It was expected to be particularly useful for SMS developers dealing with Human Factors hazard integration.
Presentations
All presentations are copyright (c) 2010 by their authors and the Royal Aeronautical Society. Edited audio streams are shown where available. Full conference proceedings are available from the Royal Aeronautical Society Conference Office: Conference [at] raes.org.uk
Human Factors in Emergency Response and Safety Management
| Time | Speaker | Topic |
| 0830 | Reception and Registration | Tea/Coffee |
| 0900 | Barry Neal (Chair RAeS HFG) | Welcome from the RAeS Human Factors Group (MP3) |
| 0905 | Prof. Jim Reason (Emeritus Professor Manchester University) | Conference Chairman opens proceedings (MP3) |
| Daniel Maurino (ICAO ret’d) | The integration of HF into SMS (MP3) | |
| 0955 | Simon Roberts (SMS Programme Manager, UK CAA) | Update on HF and SMS Implementation (MP3) |
| 1035 | Break | Tea/coffee |
| 1050 | Major Panos Stathopoulos (F16 Pilot, Hellenic Tactical Air Force/Flight Safety Branch) | The Helios Accident and Considerations Arising (PDF) |
| 1130 | Dr. Anne Isaac (NATS) | What are the HF implications of an emergency for ATC (ZIP) |
| 1205 | Luncheon | |
| 1305 | Chairman’s presentation | RAeS Human Factors Group Lifetime Achievement Award |
| 1315 | Neil Pritchard (Airside Operations Manager for BAA at Heathrow) | LHR Emergency Response and human factors planning |
| 1350 | Rien Doorn (NATS CISM Programme Manager) (Biog) | Critical Incident Stress Management in ATC (PPT) (MP3) |
| 1425 | Break | Tea/coffee |
| 1435 | Rev. John Mackerness (Heathrow Airport Chaplaincy Team) | Pastoral Involvement – the Invisible Safety Net (PDF) (MP3) |
| 1510 | John Ashbey (LCGI, MEPS) (Gatwick Divisional Emergency Planning Officer) |
Gatwick Airport emergency planning – the human factor (MP3) |
| 1545 | Workshop on Operator approaches to HF integration in SMS | SMS in Action: Is “Human Factors” better described as “Human performance deficiencies in aviation operations in the context of service delivery“? How can an effective SMS identify, quantify and support these issues? (Briefing DOC) |
| 1645 | Chairman’s Summary, Close of Proceedings |
Related Information
SMS Definition: B. Neal, Chair, Human Factors Committee
Importance of Trust in SMS by Rhona Flin and Calvin Burns; University of Aberdeen & University of Strathclyde, UK
Safety vs. Law in Safety Management by B. Neal, Chair, Human Factors Committee
/tr
RAeS Human Factors Group Lifetime Achievement Award